Quality Management Principles and Tools
Public Concerné
Master in Management MIM M1
Objectifs pédagogiques
The lectures will help apprehending quality management and intend to provide participants with the basics of a quality process, an understanding of principles, tools and main elements to apply in their own business environment.
Capacité et compétences acquises
Skills to be acquired
At the end of this course, students will be able to carry out different approaches based on reasoning, standards and tools to :
- Diagnose their situation,
- Build key processes,
- Propose beneficial orientations,
- Rely on a facilitating governance,
- Implement procedures adapted to the requirements and risks incurred,
- Analyze its perceived and measured results,
- Identify opportunities for improvement
At the end of this course, students will be able to carry out different approaches based on reasoning, standards and tools to :
- Diagnose their situation,
- Build key processes,
- Propose beneficial orientations,
- Rely on a facilitating governance,
- Implement procedures adapted to the requirements and risks incurred,
- Analyze its perceived and measured results,
- Identify opportunities for improvement
Contenu de la formation
Concepts
Quality Culture
The Customer Focus
ISO9000
Tools & Techniques
- Quality Definitions & Historic Development (pioneers contribution)
- Key Elements of Total Quality
- Relationship between Quality & Competitiveness
Quality Culture
- Quality Culture vs. Traditional Cultures
- Activating and Facilitating the Change
- Establishing and Maintaining a Quality Culture
The Customer Focus
- Understanding Customer-Defined Quality
- Identifying Customer Needs
- Communicating with Customers
- Customer Satisfaction Process
- Customer Loyalty Model
ISO9000
- Definition & Principles
- The Benefits for the organization
- ISO9000 vs. Total Quality
Tools & Techniques
- The 7 Basic Tools
- The Quality Circle Methodology
Description des modalités de validation
Achievement assessed by continuous assessment
Prévisions d'ouverture
| Groupe | Semestre | Modalité | État d'ouverture | Date du premier cours | Lieux | ||
|---|---|---|---|---|---|---|---|
| USM30G | Quality Management Principles and Tools | 4 | Cours de Jour | - | - | - | - |
Voir les dates et horaires, les lieux d'enseignement et les modes d'inscription sur les sites internet des centres régionaux qui proposent cette formation
