How do we think, sense and relate to the world
- Brain and thinking processes
- Brain and emotional processes
- Brain and deciding processes
- Language, emotion and ideas
The basis of work and business communication
- Basic tools: communication models
- Processes: communications behaviours and techniques
- Framework of relevant communication
- Neuro-linguistics programming and sensory channel
- Meta-programs and wording
Integrating the personal profile of communication
- Understand and integrate the differences of communication profile
- How people develop their social relationship style,
- How people set up their relation to the time
- How people have a specific decision-making
- How to develop an efficient and dedicated communication strategy
Communicating to manage people:
- How to master an efficient questioning strategy
- How to create a powerful argument to convince
- Organise up-down, down-up and transverse communication
Basic notions of leadership
- Understanding leadership and management
- Organising delegation and create empowerment
- Managing delegation: framework and tools
- Adapting delegation to the collaborators: situational management
Influencing persons and groups
- Basic notions of ethical leadership
- How to use the resources of a group for sustainable organisation
- How to pilot change
- How to create a good allies strategy to gain influence